Privacy Policy

our privacy policy

Thorn Group Financial Services Limited t/a dtr is committed to the protection of your personal information. Our Privacy Policy outlines how dtr collects, protects and uses personal information gathered about you, in line with the Privacy Act 1993.

Your personal information is important to us

We recognise that your privacy is very important and that you have a right to control personal information. We know that providing personal information is an act of trust and we take that seriously. The following sections set out how we handle and protect your personal information and safeguard your privacy.

How we collect information about you

Whenever you visit our website or use any of our mobile applications, our servers automatically record information about your usage, such as the time of the visit, its duration and the pages you visit. This is to help us understand what parts of our website and mobile application our users enjoy the most. The information we collect about you is anonymous.

Our use of cookies

Cookies are pieces of information that a website transfers to your computer's hard disk for record- keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances this may mean you
will not be able to take full advantage of parts of the dtr website.

Cookies provide us with aggregated information on how users interact on our website. Cookies do not personally identify you, but your browser.

How we use and disclose your information

We will not disclose any information about you without your consent unless it is:

- Required by law or to enforce our rights;
- We believe it necessary in order to provide you with a service which you have requested;
- We suspect that your use of the website and/or mobile application is in breach of the usual way websites and/or mobile applications are meant to be used
- To protect the rights or property of dtr, any dtr user or any member of the public; or
- To lessen a serious threat to a person's health or safety.

We will never share your personal information with a third party or allow a third party to promote its products and services directly to you without your explicit consent.

Communicating with you

From time to time, we may send you offers from us or carefully selected partners, email communications or newsletters to which you have subscribed. You can manage the type of information you receive from us by:

- unsubscribing from the message you receive; or
- emailing us at (please allow seven days for this request to be processed).

How we store your information and keep it secure

We will take all reasonable steps to keep secure any information we hold about you and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

You can also play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on the dtr website or any dtr mobile application. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

How you can access your information

If you wish to access and/or correct information held about you, you can request this information by emailing us. We will endeavour to respond to your request within 10 working days.

What happens on sites that dtr provides links to

We provide links to websites outside the dtr website. These linked sites are not under the control of dtr and we do not accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to read the terms and conditions and privacy policy of that website.

What to do if you have a problem or question

If you make us aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. You can contact us here.

What to do if you have a complaint?

dtr complies with the requirements of the Privacy Act 1993, should you feel dtr has breached your rights under this Act please write to:

The Privacy Officer
PO Box 204365
Manukau 2161

Changes to the Privacy Policy

We will regularly review our Privacy Policy to make sure that it protects your privacy while supporting your user experience on our website. We encourage you to keep visiting our Privacy Policy to see if any updates have been made.