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How do I activate my easi-own card?
A new easi-own card needs to be activated to protect your security and privacy. Once received, the named card holder should visit www.easiowncard.co.nz to complete activation and set the new 4-digit PIN.
How does the easi-own card work at participating retailers?
The easi-own card works like a credit or EFTPOS card – when you make purchases from any participating retailer you simply swipe your card, press ‘Credit’ as the tender type and enter your 4-digit PIN.
My easi-own card isn’t working – how do I get a new one?
If you easi-own card stops working, please notify us on 0800 232 500 and our team will arrange a new one to be sent out to you. Your old card will be put on hold and you will no longer be able to use this card until your new card arrives and you can activate this.
My easi-own card has been lost or stolen – what should I do?
Notify us as soon as possible by calling us on 0800 232 500 to cancel your card and to order a replacement. Your old card won’t be able to be reactivated. You will have to wait until you get your new card to activate and set your 4-digit PIN.
The goods I have brought are faulty, what should I do?
If any goods are faulty or require repairs, return them to the retailer that you purchased them from with your receipt of purchase. You can then put the refund directly on your easi-own card.
Can I get cash out on my easi-own card?
Currently, you cannot get cash out with the easi-own card. For cash loans, see your local dtr branch to apply for our easi-cash product.
Can I shop without my easi-own card?
You are required to have your easi-own card to make a purchase at any of dtr’s merchant partners. You are required to use your nominated PIN when making the purchase.
Can I increase my credit limit on my easi-own card?
To undertake a review of your current credit limit, please contact our team on 0800 232 500 who will help you through this process. This might result in a review fee, see the current Information Schedules instore or online for the current review fee.
What happens if I don’t activate my card?
It is entirely your choice to activate your card or not. If you don’t activate your card, nothing happens. It can’t be used in a Kmart Branch or any of our partners. However, you can still use it as identification within a dtr store.
Is my interest rate for Partners Pin Card different to my dtr easi-own REV account?
Your interest rate for your Partners Pin Card is variable depending on your circumstances. The interest rate ranges from 19.95% to 27.95% pa. This is different, and lower than your easi-own REV account with dtr - 26.25% - 34.95% pa.
How do I use my pin card at partners?
All you need to do is swipe the card and enter your pin card, no need to press cheque, credit or savings.
Can I get cash out on my easi-own partners pin card?
At this stage you are unable to get cash out on your easi-own partners pin card?
What is my easi-own REV account?
Your easi-own REV account is your revolving credit account through dtr which is owned by Thorn Group. You need to have one of these before you can have an easi-own partners pin card. The REV account is the account you can purchase products on from dtr, however you don’t have to purchase through dtr you simply need the account set up to enable your easi-own partners pin card account to be set up.

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